Return and Refund Policy
OUR GUARANTEE TO YOU
Here at SUNNYLILY, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.
A. Returns or exchanges
All orders are custom made, we only accept refund and returning with product defects on our responsibility such as wrong design, wrong size, quality defects, order missing while delivery.
In case you found any mistake with your order, please email us with photos showing the defects within (7) days after order get delivered to your address.
No nonsense return policy
• Refunds will be issued in the same method of payment as the original payment.
• Purchases made with a credit card: credit will be issued to the original card. Original card must be presented at time of return.
Please note: Shipping and handling charges are non-refundable. Buyers are responsible for any customs fee, if needed, for importation from your country.
B. Change Size or Change Design
Within 24 hours that orders being placed, please email us for canceling the previous order. After we confirm your cancelation, buyers can place a new order with the size or design of your choice.
Buyers are allowed to cancel the order within 24 hours after order being placed by contacting us via email. Beyond this, you can no longer cancel your order and withdraw the payment made. After this time window, orders will be sent to the factory for production, therefore no cancellation is possible.
Please note: We only accept cancellation through our customer service at firstname.lastname@example.org.
D. Delivery Costs
a. Free delivery charge for items for exchange and returns. Simply return the product to us in good condition.
b. No refund of the delivery charge will be provided in case of a product exchange or returns.
Please note: We exercise your statutory right to cancel if the product is defective.
c. As our return policy, we only refund the value of the goods ordered.
d. A full refund including delivery fees will be provided for faulty and defective products.
Our #1 priority here at SUNNYLILY is your happiness & positive experience. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no and, no buts. If you have a problem, we will solve it. Refund it. Send you new stocks. Whatever it takes. Just reach out to our Friendly Customer Service Team. We’re here for you. Happiness. 100% Guaranteed.